Frequently Asked Questions
Thank you for shopping with Omega Fields, the world's leader in Omega-3 flaxseed supplements for horses, dogs, chickens, and people. Please browse our FAQ below for answers to common questions about our products and the online shopping process. If this FAQ doesn't answer your question, please feel free to contact us by calling 1-877-663-4203 or filling out our contact form.
Q: How do we ship? What is our shipping process?
A: Most products are shipped via UPS Ground. Some smaller packages may ship via UPS SurePost. Typical delivery time is 3-6 business days from the date of shipment depending on where you live. UPS does not ship to P.O. Boxes.
Q: Do you charge for shipping? What are your shipping charges?
A: 90% of our orders include shipping. A $4 surcharge may be added for those customers with rural or extended rural address which is determined by your distance to a UPS shipping terminal. In addition, shipments to Arizona, California, Idaho, Nevada, Oregon, Washington (UPS Zone 8) will have an additional shipping charge based on weight; $3 for 1-5lbs, $7 for 20-49lbs and $10 for 50lbs +.
Q: How can I eliminate shipping charges?
A: When you sign up for our AUTOSHIP & SAVE program – one of the key benefits of the program is that all shipping charges are waived!
Q: How do I return a product?
A: We are proud of our products and guarantee your satisfaction within the shelf life. But if you are not satisfied, please send us a note at firstname.lastname@example.org or call us 877-663-4203 describing your concern and we will cheerfully research and resolve your concern to the best of our ability or refund your entire product cost. In most cases there is no need to return the product.
Q: If I call or email a question about feeding Omega Fields products – what type of response should I expect?
A: Our Omega Fields team is very capable and knowledgeable about our products and will provide you with a detailed response to your product questions. We are not veterinarians or licensed nutritionists, so in unique cases if your question involves a specific condition or feeding question, we will forward your question on to our consulting veterinarian and equine nutritionist. We are here to answer phone calls M-F from 8:30AM to 4:30PM CST. Our goal is to reply to all voice mails and e-mails within 24 hours but if you question requires the input of our consulting DVM then the response time will be a little longer.
Q: What is the primary active ingredient in your products?
A: Human Grade, GMO-free, stabilized ground whole flaxseed which contains Omega 3, 6, & 9 essential fatty acids, protein, and fiber benefits.
Q: I have heard ground flaxseed products are difficult to use because of shelf life problems, how is this overcome?
A: Our Proprietary stabilization process, tested in all climates, guarantee 18 months on most of our powdered supplements and 12 months for our treats.
Q: How do I store my product for best use?
A: Our product has great shelf stability, but we do recommend to store the product in a dry air tight container when not feeding.